Terms of Service

Last updated 25 July 2026. This is a plain-language agreement written to be clear and to protect both you and InVision Network. It is not legal advice to you, and InVision Network is not a law firm.

Please read these terms carefully. They include important limits on our responsibility, a release of certain claims, a one-year time limit to bring a claim, and an arbitration clause with a class-action and jury-trial waiver (see Sections 13, 20, 21, and 23). These affect your legal rights. By using our site or services, you agree to all of them.

1. Agreement to these terms

By using this website, contacting us, booking a session, or buying a service, you agree to these Terms of Service and to our Privacy Policy. If you are agreeing on behalf of a company or organization, you confirm you have the authority to bind it. You also agree that we may communicate with you electronically and that electronic agreements, notices, and records satisfy any legal requirement that they be in writing. If you do not agree, please do not use the site or our services.

2. Who we are

InVision Network is a web, design, and AI company based in Kettering, Ohio, providing web design, branding, SEO, ads, AI automation, custom AI projects, and AI safety training and education. In these terms, "we," "us," and "our" mean InVision Network and its owners, team members, contractors, and partners.

3. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to book or buy from us. Sessions arranged for an elder or family member are booked by the responsible adult. By booking or buying you confirm that you meet this requirement.

When you submit a form, book, or buy, you confirm that the details you give — your name, email, phone, and any business or location information — are yours, accurate, and current. Submitting invented details, a disposable or masked contact created to mislead us, someone else's identity without their authority, or a false age, address, or region is a material breach of these terms. We run automated checks on submissions (format, deliverability, and abuse signals) and may decline, hold, or cancel a request that fails them. Service commitments and guarantees are made to the person described in the booking — misrepresenting who or where you are voids them, and we may recover costs we incurred relying on details you invented.

4. Quotes, bookings, and payments

Fixed-price sessions and deposits are paid securely through Stripe. Custom work, such as automation, premium sites, and organization training, is described and priced in a written quote or proposal before it begins. Prices may change, but a quote you have accepted stands for the work it covers.

5. Cancellations, reschedules, and refunds

Every purchase is backed by our written guarantee — see our Guarantee for the specific promise on each service. In short: you may reschedule or cancel a fixed-price session with at least 48 hours’ notice for a full refund or credit; within 48 hours, or for a missed session, the fee is non-refundable but may be applied to one reschedule at our discretion. Deposits on custom work (websites, automation, branding, and organization training) reserve our time and cover early work, so they are non-refundable once work has begun; the balance is billed as set out in your quote. Any refund we approve is returned to your original payment method, normally within 5–10 business days. Every refund and cancellation is reviewed and approved by us before any money moves.

6. Recurring and subscription services

Some services — such as SEO plans, managed security and monitoring, an AI receptionist, hosting, and care or retainer plans — are billed on a recurring basis, usually monthly. Unless your quote says otherwise, these renew automatically for the same period until you cancel, and the payment method on file is charged at the start of each term. You may cancel a renewing plan at any time with at least 10 days’ notice before the next renewal date; cancelling stops future charges but does not refund the period already under way, and access continues until the end of the period you have paid for. We may change recurring prices or plan features with reasonable advance notice before your next renewal, and continuing the plan after a change means you accept it.

7. Late payment and suspension

Invoices are due as stated on the invoice or in your quote (by default, on receipt). If a payment is more than 7 days late, we may pause work, withhold deliverables, or suspend a recurring service until the account is brought current, and we may charge a reasonable late fee or interest where the law allows. Time lost to a payment hold may move your project dates.

8. Chargebacks

If you ever have a billing concern, please contact us first — most issues are resolved within a day or two, and our guarantee covers genuine problems. You agree to raise any dispute with us before asking your bank or card provider to reverse a charge. Starting a chargeback for a service you received, or in place of a valid refund request, is a breach of these terms: we may respond with records of the work and your agreement, recover the disputed amount together with any fees we incur, and suspend service. Nothing here limits your genuine rights under the law or under our guarantee.

9. Your project: what we need from you, timelines, and third-party costs

Good work is a partnership. To keep to a timeline we need timely content, access, feedback, and approvals from you; if those are delayed, your dates move to match. Timelines in a quote are good-faith estimates, not promises. The revisions included are described in your quote; work beyond the agreed scope is handled as a change we will price with you before starting it. Some things carry third-party costs that are yours rather than ours — for example domain names, hosting, email, premium plugins or fonts, stock media, advertising spend, and any third-party AI or software subscriptions needed to run what we build. We will flag these in advance, and ongoing subscriptions required to keep an automation or AI tool running are billed to you or set up in your name.

10. The assistant, content checks, and AI tools

Our assistant, any message or content check, and any AI tool we provide are risk screening and authenticity review only. They are not absolute proof, they can be wrong, and they do not guarantee that a scam, fake, or threat will be detected or that something we flag is actually harmful. You are always responsible for your own final decisions. When money, accounts, or safety is on the line, verify in person or through a channel you already trust.

Some of our tools, like the free website health check, look at a website address you give us. You may only submit a website you own or are clearly authorized to have reviewed. If you submit someone else's site without permission, that is your responsibility, not ours, and you agree to cover us for any claim that results (see section 22). These checks read only what the site already shows the public; they do not probe, attack, or bypass anything.

AI-generated output — assessments, scores, reports, drafts, and chat replies — is produced by software and may contain errors or outdated information. It is a starting point for a conversation, not a finding of fact. Free tools are provided as a courtesy: we may limit how often they can be used, change them, or retire them at any time without notice.

11. No professional advice

Our services and content are general and educational. They are not legal, financial, investment, medical, or cybersecurity advice, and they do not create a professional or fiduciary relationship. For decisions that matter, consult a qualified professional.

12. No guarantee of outcome

Training, automation, websites, and marketing reduce risk and support growth, but results depend on many factors outside our control. We do not promise specific rankings, revenue, lead volume, or that you will never be targeted by a scam.

13. Assumption of risk and release of claims

You understand that scams, fraud, cyber-attacks, data breaches, and AI mistakes are risks that no service can fully remove. By using our site, assistant, content checks, training, or any service, you knowingly accept these risks. To the fullest extent the law allows, you release and discharge InVision Network, its owners, team, contractors, and partners from any claim, demand, liability, or damage arising out of or connected to your reliance on our tools, screenings, training, or recommendations, including any loss you suffer because a scam, fake, or threat was not detected, or because something safe was flagged as risky.

14. No liability for third-party fraud, scams, or losses

InVision Network is not a bank, law-enforcement agency, insurer, or security guarantor. We are not responsible for the actions of scammers, fraudsters, hackers, or any other third party, and we are not liable for any financial loss, identity theft, account compromise, or other harm caused by them, even if you used our site, assistant, training, or advice. If you believe you are the victim of fraud, contact your bank, local police, and the appropriate authorities right away.

15. Your responsibilities and acceptable use

You agree to give accurate information, to use the site and the assistant lawfully, and not to misuse, copy, overload, scrape, or attempt to break our systems, or submit unlawful, harmful, or infringing content. You are responsible for keeping your own accounts and devices secure, and for following the safety steps we recommend.

In particular, you agree not to: use bots, scripts, or automated tools to access the site or flood our forms and free tools; probe, scan, or test our systems for weaknesses, or try to get around sign-in, rate limits, or any other protection; impersonate us or anyone else in messages to us; or alter, forge, or misrepresent a receipt, document, or verification page we issue. Our receipts are cryptographically signed — a modified receipt will not verify, and presenting one as genuine is fraud.

To keep the service safe for everyone, we may limit, suspend, or block access — including specific addresses, accounts, or networks — at our discretion and without notice, and we may decline or cancel any free-tool request. If we block in error, contact us and we will put it right.

16. Information you share with us, and data security

When you contact us, book a session, upload a message for review, or send files, you are trusting us with your information, and we take that seriously. You confirm that you have the right to share what you send and that it is accurate. We handle your information as described in our Privacy Policy, and we use reasonable, industry-standard safeguards to protect it. However, no website, transmission, or storage system is ever completely secure, so we cannot and do not guarantee absolute security; to the fullest extent the law allows, we are not liable for unauthorized access, loss, or disclosure that happens despite reasonable safeguards. Please do not send us highly sensitive details you are not comfortable sharing, such as passwords, one-time codes, or full financial-account numbers.

When you call us, message us, or submit a form, we may respond by email, phone, or text, and our phone line may be answered by an AI receptionist. Calls and chats may be logged, transcribed, or reviewed so we get your request right and keep quality up, as the law allows and as described in our Privacy Policy. If you would rather not deal with the AI receptionist, say so on the call or email us and a person will follow up. You can opt out of non-essential messages at any time.

17. Intellectual property

The site, our brand, content, designs, and materials are owned by InVision Network or our licensors and are protected by law. On full payment, you own the final deliverables we agree to hand over for your project; we keep our underlying tools, methods, and pre-existing materials, and may show non-confidential work in our portfolio unless you ask us not to.

18. Third-party services

We rely on third parties such as Stripe for payments and on email and hosting providers. Their services are governed by their own terms, and we are not responsible for their acts, outages, or the content of sites we link to.

19. Disclaimer of warranties

The site and our services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement, to the fullest extent the law allows. We do not warrant that the site or our tools will be uninterrupted, error-free, accurate, or secure, or that any risk will be detected.

20. Limitation of liability

To the fullest extent the law allows, InVision Network and its owners, team, contractors, and partners are not liable for any indirect, incidental, special, punitive, or consequential loss, or for lost profits, data, savings, business, or goodwill, even if we were told such loss was possible. Our total liability for all claims relating to a service is limited to the amount you actually paid us for that service in the 12 months before the claim arose. Some places do not allow certain limits, so part of this section may not apply to you.

21. Time limit for claims

To the fullest extent the law allows, any claim or dispute you have relating to the site or our services must be filed within one (1) year after the event that gave rise to it. After that, the claim is permanently barred.

22. Indemnification

You agree to defend, indemnify, and hold harmless InVision Network and its owners, team, contractors, and partners from any claims, losses, liabilities, damages, and costs (including reasonable legal fees) arising from your misuse of the site or services, your content or information, your reliance on our tools, or your breach of these terms, to the extent the law allows.

23. Dispute resolution, arbitration, and class-action waiver

Most issues can be solved quickly if you talk to us first, so you agree to contact us and give us 30 days to resolve any concern before starting a formal dispute. If we cannot resolve it, you and InVision Network agree that any dispute will be settled by final and binding individual arbitration in Ohio under the rules of a recognized arbitration body, rather than in court - except that either of us may bring a qualifying claim in small-claims court. To the fullest extent the law allows, you and InVision Network waive the right to a jury trial and agree that claims may be brought only on an individual basis, and not as a plaintiff or member of any class, collective, or representative action. If this class-action waiver is found unenforceable, the rest of this section still applies. (Arbitration and class-action terms have specific legal requirements and must be reviewed by a lawyer to be enforceable in your area.)

24. Force majeure

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including internet, hosting, or third-party service outages, cyber-attacks, power loss, equipment failure, illness, labor issues, natural disasters, or government actions.

25. Governing law and venue

These terms are governed by the laws of the State of Ohio, USA, without regard to conflict-of-law rules. Subject to the arbitration section above, any dispute that does go to court will be handled exclusively by the state or federal courts located in Ohio, and you consent to their jurisdiction.

26. General terms

If any part of these terms is found invalid or unenforceable, the rest stay in full effect. These terms, together with any written quote or proposal and our Privacy Policy, are the entire agreement between us and replace any earlier understanding on the same subject. If we do not enforce part of these terms right away, that is not a waiver of our right to do so later. You may not transfer your rights or obligations under these terms without our consent; we may assign ours to a successor, for example in a merger or sale. Section headings are for convenience only. The limits, releases, disclaimers, and indemnities in these terms survive after you stop using the site or our services.

27. Changes to these terms

We may update these terms from time to time. The version posted here, with its "last updated" date, is the current one, and continuing to use the site means you accept it.

28. Contact

Questions about these terms? Reach us at hello@invisionnetwork.org or call (937) 749-7579. We are based in Kettering, Ohio.